Job Description & Responsibilities
As an Associate Consultant Intern, you will:
Enterprise Software Implementation: Assist in deploying Kaleris’ software solutions for maritime and terminal operations customers.
Issue Verification & Case Creation: Verify customer issues in test systems, create clear cases with the necessary steps and documentation (using Salesforce or equivalent systems) to support rapid issue resolution by developers.
System Analysis & Configuration: Analyze, configure, and help integrate systems as directed to achieve required results for client-specific needs.
Relationship Building: Develop effective working relationships with both customer contacts and Kaleris team members.
Professional Communication: Listen actively and communicate effectively with customers, peers, and stakeholders, maintaining professionalism under pressure.
Ownership of Issues: Take responsibility for assigned customer issues, ensuring regular follow-up and status updates until completion, with support from Senior Consultants.
Continuous Learning: Quickly ramp up on products and industry practices using documentation, mentoring, and hands-on assignments.
Team Collaboration: Support team activities and contribute to project deliverables as directed, demonstrating a detail-oriented and self-motivated work style.