Zapiet

Requirements

• </strong></div> <ul> <li>Fluency in a second (or third) language</li> <li>Additional e-commerce platform experience</li> </ul> <div><strong>Key Responsibilities</strong></div> <ul> <li>Provide comprehensive customer support across multiple channels:&nbsp
• <ul> <li>Email</li> <li>Live chat</li> <li>Social media</li> <li>Telephone support</li> </ul> </li> <li>Conduct personalized onboarding and setup sessions via video calls</li> <li>Develop and maintain help documentation and tutorials</li> <li>Analyse and track feature requests and support trends</li> <li>Contribute to continuous improvement of our support processes</li> </ul> <div><strong>Why Join Zapiet?</strong></div> <ul> <li>Work with a self-funded
• profitable company that prioritizes customer success</li> <li>Collaborate with an international team spanning 15 countries</li> <li>Make a meaningful impact on company growth</li> <li>Enjoy a dynamic
• meeting-light work environment</li> <li>Opportunity for significant personal and professional development</li> </ul> <div><strong>Our Global Footprint</strong></div> <ul> <li>Supporting over 10
• 000 merchants worldwide</li> <li>Team members in 15 countries</li> <li>24/7 coverage across global time zones</li> <li>Cutting-edge e-commerce solutions</li> </ul> <div><strong>How to Apply</strong></div> <div><br>If you're passionate about supporting merchants and ready to make a difference in e-commerce
• we want to hear from you!<br><br></div> <div><em>Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.

Key Responsibilities

• </strong></div> <ul> <li>Provide comprehensive customer support across multiple channels:&nbsp
• <ul> <li>Email</li> <li>Live chat</li> <li>Social media</li> <li>Telephone support</li> </ul> </li> <li>Conduct personalized onboarding and setup sessions via video calls</li> <li>Develop and maintain help documentation and tutorials</li> <li>Analyse and track feature requests and support trends</li> <li>Contribute to continuous improvement of our support processes</li> </ul> <div><strong>Why Join Zapiet?</strong></div> <ul> <li>Work with a self-funded
• profitable company that prioritizes customer success</li> <li>Collaborate with an international team spanning 15 countries</li> <li>Make a meaningful impact on company growth</li> <li>Enjoy a dynamic
• meeting-light work environment</li> <li>Opportunity for significant personal and professional development</li> </ul> <div><strong>Our Global Footprint</strong></div> <ul> <li>Supporting over 10
• 000 merchants worldwide</li> <li>Team members in 15 countries</li> <li>24/7 coverage across global time zones</li> <li>Cutting-edge e-commerce solutions</li> </ul> <div><strong>How to Apply</strong></div> <div><br>If you're passionate about supporting merchants and ready to make a difference in e-commerce
• we want to hear from you!<br><br></div> <div><em>Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.

Benefits & Perks