This role works under the guidance of more senior professional colleagues. The Intern / Apprentice assists with tasks relevant to the specific area or function. This position allows the incumbent the opportunity to develop capability in his/her area of study.
Key responsibilities:
Gains knowledge and experience in area of specialization or function.
Acquires the relevant practical experience and knowledge of the service or solution offered by the specific area or function.
Remains current with the industry developments related to the relevant specific area or function
Provides general administrative to the specific area or function.
Coordinates meetings, minute taking, logistics, filing and record keeping.
Assists with the preparation and distribution of reports and review system data for accuracy.
Identifies errors or discrepancies they will investigate and correct or escalate them for resolution.
Provide ssupport to clients in low complexity matters and maintain a log and/or list of all the queries.
Contributes to client engagement and the success of the team.
Accepts designated, business-focus projects to research, propose ideas and solutions.
Assists in preparing information and research materials.
Creates and maintains PowerPoint presentations.
Knowledge, Skills and Attributes:
Attention to detail with good verbal and written communication skills.
Professional attitude and appearance and ability to prioritize tasks.
Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions.
Ability to deliver a quality service through their support offering.
Passion for continuous improvement.
Self-motivated and a passion to learn.
Ability to work in a team-orientated, collaborative environment.
Good planning, organizing and time management skills.
Analytical mind with an inclination for identifying issues and/or defects.
Knowledge and interest in the specific area or function.
Knowledge of tools and methodologies associated with the specific area or function.
Ability to apply theoretical knowledge in a practical manner.
Academic qualifications and certifications:
Required experience:
Relevant working experience is desirable but not essential.
Some experience dealing with internal and external stakeholders.