Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
What You'll Do:
Troubleshoot and solve external user issues
Analyze our processes and instigate changes to help scale our operations and improve user experience
Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
Gain unique insights into how thousands of businesses on Stripe scale and operate
Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
Be a part of building a brand new team and operational culture for Stripe
Partner with global operations specialists or business process owners to run a critical workflow
Who You Are:
You have a user first mindset and are energized by the challenge of solving difficult problems
You have excellent communication skills, both written and verbally
You excel in analytical thinking and problem solving
You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
You have a process-oriented mindset and ability to get things done
You enjoy working in an in-office environment with strong cross team collaboration and support
You are able to prioritize and enjoy working in a quick-moving environment
You are humble and work well across teams and with external partners
You’re willing to work (no more than) one Saturday each month - you’ll receive a weekday off the following week
Nice to have:
Prior experience in customer service or internal/external user facing operations
Prior experience or knowledge in user support
Prior experience in risk operations
Prior experience working on projects or process improvement initiatives
You Should Include These In Your Application:
Your background and accomplishments
Why you want to work in this role