Headquarters: Remote
URL: https://fansmetric.com
We're looking for a sharp, high-agency operator to take ownership of customer onboarding, growth, and business operations at a profitable SaaS platform in the creator economy. Your primary job is getting customers live on our platform and generating revenue - then driving adoption, retention, and growth from there.
This is a full-time, long-term role (not freelance or part-time). You'll work directly with the CEO and be a key business-side hire outside of product/engineering.
Exposure to adult industry / creator economy - you need to be genuinely comfortable with that.
What You'll Do:
- Own the full customer onboarding process end to end - from signup to first revenue
- Be the primary point of contact for customers during setup and early usage
- Coordinate with the product and engineering team on KYC, payments, payouts, and go-live matters
- Chase when things stall - nothing sits untouched for days
- Build repeatable onboarding playbooks where none currently exist
- Communicate product updates and new features to existing customers - if we ship something and nobody uses it, that's your problem
- Set up and run customer communication (product updates, announcements, tips)
- Own the company's marketing presence - website, social media, email, content
- Build repeatable acquisition channels (affiliates, content, outbound, events, partnerships)
- Manage vendor and partner relationships as needed
- Identify operational gaps and build processes to fix them before they become problems
Requirements:
- 2+ years experience in operations, customer success, account management, or a generalist startup role
- You've onboarded clients or customers onto a product/agency before - you know what the process looks like and what goes wrong
- SaaS, startup, or fast-moving online industry experience (creator economy, crypto, web3, e-commerce, gaming) - you understand the pace and chaos of early-stage
- Fluent written/verbal English - you'll be writing emails to & calling with customers, partners, and stakeholders daily
- You make decisions and move without waiting for permission
- Organized enough to track multiple customers, multiple workstreams, and multiple deadlines without dropping things
- Comfortable with modern tools/softwares (Slack, ClickUp, Telegram, etc.)
- Bonus: OnlyFans/OFM, adult, crypto, gambling or creator economy experience
- Bonus: marketing experience (email campaigns, social media, website management)
- Bonus: management experience or experience running your own project/business
What We Offer:
- Full-time role, $4,000-8,000/month USD depending on experience
- Performance-based compensation (revenue share on platform growth you drive) for the right person
- Long-term stability - profitable company for 5+ years
- Remote-first, async-first culture with fast decision-making
- Direct access to the CEO, real ownership, and a clear path to a leadership position as the company scales
- You'll have visibility into every part of the business from day one
Timezone:
Must be between GMT+0 (e.g. UK) and GMT+8 (e.g. Bali), or willing to work those hours.
To apply: https://weworkremotely.com/remote-jobs/socialware-head-of-customer-success-operations