Job Description

Headquarters: Remote

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote).

Principal Duties and Responsibilities:

Minimum of 10+ years Telecom operations experience in customer service

Candidate should be self-managed and driven

Responsible for the operational daily management of telecommunications including;
- Customer inventory
- Order management
- Contract management and administration
- Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
- Escalations
- Billing issues

Project coordination of customer moves, adds, change, and disconnect orders

Voice and data migrations

Ability to maintain positive customer and internal relationships

Must have superior skills in communication and issue resolution

Candidate must possess a high understanding of Telecom contracts

Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex.

Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies

Ability to understand, analyze and explain Telco USOCs on CSRs

You must be able to review telecom order packages, submit to carrier, then manage project through installation

Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies

Build inventory records utilizing CSRs

Review of Daily Responsibilities:

Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

Review of Qualifications:

10+ years of high-level experience in a related field operations within a telecommunications company

Must have excellent customer service skills and interpersonal skills

Must have advanced level skills in MS Office with a focus on Excel

Ability to work under pressure and to multi-task

Proactive, self-motivated, and determined attitude

Customer focused with an eagerness to engage when issues are encountered

To apply: https://weworkremotely.com/remote-jobs/digital-direction-telecommunication-customer-support-specialist

Requirements

superior skills in communication and issue resolution </li> <li>Candidate must possess a high understanding of Telecom contracts </li> <li>Background in managing legacy telco products including

ISDN BRI and PRI

Digitally Trunked T1

and Centrex.

excellent customer service skills and interpersonal skills</li> <li> advanced level skills in MS Office with a focus on Excel</li> <li>Ability to work under pressure and to multi-task</li> <li>Proactive

self-motivated

and determined attitude</li> <li>Customer focused with an eagerness to engage when issues are encountered</li> </ul> </div> <div class="careers-description__content-hide-full"></div> </div> To apply: <a href="https://weworkremotely.

<ul> <li>10+ years of high-level experience in a related field operations within a telecommunications company</li> <li> excellent customer service skills and interpersonal skills</li> <li> advanced level skills in MS Office with a focus on Excel</li> <li>Ability to work under pressure and to multi-task</li> <li>Proactive

Key Responsibilities

<ul> <li>Minimum of 10+ years Telecom operations experience in customer service</li> <li>Candidate should be self-managed and driven</li> <li> Responsible for the operational daily management of telecommunications including

<ul> <li>Customer inventory</li> <li>Order management</li> <li>Contract management and administration</li> <li>Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution</li> <li>Escalations</li> <li>Billing issues</li> </ul> </li> <li>Project coordination of customer moves

change

and disconnect orders </li> <li>Voice and data migrations</li> <li>Ability to maintain positive customer and internal relationships</li> <li>Must have superior skills in communication and issue resolution </li> <li>Candidate must possess a high understanding of Telecom contracts </li> <li>Background in managing legacy telco products including

ISDN BRI and PRI

Digitally Trunked T1

and Centrex.

Manage and support Customers – New Orders

Digital Direction

Job Description

Required & Preferred Skills

Required Skills

Requirements

Key Responsibilities

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