Key Duties & Responsibilities
• Assist with complaints oversight activities to help support alignment with internal policies and governance standards
• Prepare and support monthly complaints oversight deliverables, including data collection, basic monitoring, reporting, and tracking of issues
• Assist with maintaining complaints frameworks, tools, and trackers to support standardization and transparency
• Track action items and remediation activities and help ensure updates are documented and followed up in a timely manner
• Document complaints-related issues and support remediation tracking resulting from monitoring, audits, or exams
• Create, review, and execute test cases and scripts; participate in functional and regression testing.
• Prepare presentations, dashboards, and progress reports for internal stakeholders.
• Contribute to continuous improvement of complaints oversight, ensuring adherence to compliance standards at American Express.
Preferred Qualifications
• Bachelor’s degree in business, finance, law, or a related discipline.
• 2+ years of experience in compliance, risk management, or control-related roles in financial services.
• Working knowledge of key U.S. banking regulations (e.g., BSA/AML, UDAAP, Reg E, Reg Z, Fair Lending, Privacy).
• Strong analytical, problem-solving, and attention-to-detail capabilities.
• Excellent communication and collaboration skills.
• Knowledge of tools such as JIRA, Confluence, TestRail, SQL, Python, or Postman preferred.
• Proficiency in Microsoft Excel and PowerPoint for data and reporting tasks
Compliance Language
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
•Training and development opportunities