Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and collaborating with different teams to ensure smooth and uninterrupted service delivery. The position demands continuous vigilance and adaptability to respond to dynamic challenges within complex technical environments, contributing to the overall stability and reliability of critical applications.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in documenting and sharing insights gained from troubleshooting activities to enhance team knowledge.
- Collaborate with cross-functional teams to escalate and resolve complex system issues efficiently.
- Contribute to the development and improvement of support processes and tools to increase operational effectiveness.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong understanding of system monitoring and incident management practices.
- Experience with automation and scripting to streamline support tasks.
- Ability to analyze logs and system metrics to diagnose issues.
- Familiarity with cloud infrastructure and distributed systems concepts.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Site Reliability Engineering.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.