athenahealth is hiring CX Support Analysts (Fresher 2026) in Chennai to support US healthcare customers using its cloud-based solutions. As part of the Customer Experience team, the first line of support, you will investigate and resolve product issues in workflows such as scheduling, billing, EHR usage and claims, with a focus on US healthcare revenue cycle management (RCM). You will document cases, work with internal teams to route and resolve issues, monitor support queues against SLAs, keep customers updated, spot recurring problems, and use AI tools to organise information and summarise case notes. Candidates need a bachelor's degree in Business, Healthcare Administration, Communications or a related field, strong written and verbal communication, and an interest in customer support or healthcare operations. The role involves rotational night shifts (5:30 PM–2:30 AM or 9:30 PM–6:30 AM IST) with rotational week-offs. Benefits include health and financial cover, tuition assistance and employee resource groups.