Wipro is hiring a Production Agent L1 in Hyderabad to give effective technical support to a client process and resolve client issues directly or through timely escalation within agreed SLAs. You will handle client help requests by phone and email, record user details and issue information, log every query along with the troubleshooting steps and outcomes, and follow standard procedures to resolve issues. The role involves keeping internal knowledge bases and self-help documents up to date, learning product details to improve troubleshooting, analysing call logs to spot recurring problems, flagging serious issues to the team leader, and guiding clients step by step through product features and fixes, while complying with service agreements. The listed mandatory skill is Geographic Information Systems (maps), so an interest in mapping and GIS data is useful, along with clear communication and a customer-first attitude. Wipro is a global technology services and consulting company with over 230,000 employees and partners across 65 countries.