Oracle is hiring a Support Engineer 1, an early-career customer support role open to candidates with up to about two years of experience. You will be a point of contact for customers by phone and electronic channels, answering technical questions and troubleshooting simple issues with your assigned Oracle products. The role involves researching, recreating and testing reported issues to find fixes, following up with customers until each service request is resolved, and escalating complex problems to the right technical teams. You will report bugs and design or reliability issues to more experienced colleagues, document your work on service requests, and learn to write troubleshooting guides and knowledge base articles. Over time you will build a deeper understanding of Oracle's product ecosystem and customer environments, and use automation and AI tools to find root causes and suggest improvements to support processes. This is a regular full-time role; strong English communication is required, and visa sponsorship is not available.