Accenture is hiring Workforce Services New Associates in Hyderabad, an entry-level operations role aligned with its Customer Support vertical and focused on workforce management (WFM). You will help resolve customer queries, handle escalations and complaints, and close issues within agreed service levels. On the workforce management side, the role supports scheduling and performance management, matching agent availability with forecast call volumes and revenue targets, along with activities such as data collection, forecasting, scheduling and reporting. As a new associate you will solve routine problems using established guidelines, receive detailed instructions for each task, and work as an individual contributor within your team under close supervision. The role is open to any graduate with 0–1 year of experience and may involve rotational shifts. Accenture offers structured training and a clear starting point for a career in operations and workforce analytics with a global company of more than 780,000 people.