Tata Communications is hiring an Engineer for its Global Customer Service Operations team in Pune, an early-career role (about 10 months to 2 years of experience on the job listing; graduates with up to four years may apply). You will own customer issues raised on the company's managed network services and work them through to resolution, handling day-to-day operational queries and seeking guidance from senior colleagues where needed so that every case is closed with a quality outcome. The role needs a working knowledge of routing protocols such as BGP and OSPF, basic understanding of SSH, TCP/IP and IPsec, and familiarity with SD-WAN concepts including controllers, analytics and Versa Director. You should be able to troubleshoot routers from vendors such as Cisco, Fortinet, Versa and Meraki. Strong problem-solving skills are expected, along with experience or comfort supporting customers in fast-paced, high-availability 24x7 environments, and a habit of keeping up with new technologies in networking. Open to any graduate.