CSG is hiring a Product Support Analyst I for a fully remote role in India, supporting merchants, resellers and ISOs that use its payments products. You will take inbound calls and emails and help customers with transaction research, funding and processing questions, billing queries, limit increases, IP address changes, ACH fee questions on bank statements, approval letters and PCI compliance guidance. The role also covers basic technical support such as software troubleshooting, password resets and browser compatibility issues. You will route department-specific requests to the right teams, act as the link between customers and operations, research assigned issues, raise and follow up on trouble tickets, and close cases on time. Candidates need a bachelor's degree (or equivalent practical experience) and 1 to 3 years in a customer service environment, a basic understanding of CRM systems, and strong soft skills on calls. New hires complete product training and side-by-side call shadowing, and are expected to meet quality and performance targets within the first 90 days.