Salesforce is hiring an Associate Proactive Monitoring Engineer for its Customer Success team in Hyderabad. In this early-career role you will watch Salesforce platform health dashboards, alerts and telemetry to spot problems before they affect customers, analyse logs and metrics to find root causes, and escalate findings to the right engineering or operations teams. You will reach out to affected customers with timely updates, create and resolve support cases with clear documentation, and work closely with Engineering, SRE, Cloud Operations and senior support engineers. The role also involves writing troubleshooting guides and knowledge articles, using scripts and internal tools to reduce manual alert handling, and spotting recurring patterns for long-term fixes. Candidates need a degree in computer science, IT or engineering and 6 to 24 months of experience in technical support, IT operations or systems monitoring, with a good grasp of cloud and SaaS concepts, HTTP/HTTPS, REST APIs, DNS and SSL/TLS. Hands-on Salesforce admin or developer experience (Apex, LWC, SOQL) is a strong plus.