QualiTest is hiring a Service Desk Engineer in Bengaluru for candidates with 0 to 3 years of experience, working rotational shifts; immediate joiners are preferred. You will be the first line of IT support for employees, handling hardware, software and operating system issues. The role covers installing, configuring and maintaining desktops, laptops, printers and other devices, troubleshooting network and connectivity problems including DHCP, DNS and remote access, and supporting Windows and business applications. You will escalate complex issues to internal teams or vendors, help users both on site and remotely, record incidents and fixes according to IT service management processes, and give basic training on IT systems. Good communication skills and a solid understanding of Windows, networking basics and end-user support are needed.