Citi is hiring a Business Analyst with an automation focus in Gurugram, on a hybrid model, to work on retail and digital banking analytics. You will monitor and assess digital processes, customer behaviour data and performance metrics, interpret complex data sets, and recommend changes that improve digital strategies and customer engagement. The role involves data acquisition, processing, analysis and maintenance, spotting inconsistencies in data or results, defining business issues and suggesting improvements to policies and procedures, and automating recurring analysis and reporting. Candidates should have around 2 to 4 years of experience in data or business analysis, good analytical and problem-solving skills, and comfort with data tools and automation, along with clear communication to present findings to the team.