American Express is hiring a Data Science Analyst in Gurugram, on a hybrid model, for the Customer Experience Optimization – Personalization team within Global Commercial Services Marketing. The team builds AI-native, real-time personalization for small business and corporate prospects across Amex's website and application journeys, sitting at the meeting point of AI and GenAI, advanced analytics and digital product. You will help execute personalization use cases, work with large customer and digital interaction data in SQL, build and test machine learning models, explore GenAI approaches, and measure the impact of experiences on acquisition. The focus is on building scalable systems and capabilities rather than only reporting outcomes. Candidates with around a year of experience, strong SQL, solid ML fundamentals and interest in GenAI will fit well.