TaskUs is hiring an IT Support Specialist in Navi Mumbai to be the first point of technical help for its teams. You will answer calls and emails from users who need assistance, log and track every query, work out what the problem is and resolve technical, hardware and software issues so they do not keep coming back. The role involves following departmental standards, keeping clear records, escalating complex problems, and giving friendly, customer-focused service that earns high satisfaction ratings. Candidates should have around two years of experience in IT or desktop support, good knowledge of Windows, common business software, basic networking and hardware troubleshooting, and strong communication skills. Willingness to work in shifts, as is common in support operations, is helpful.