Microsoft is hiring a Customer Experience Engineer II in Bengaluru to support customers during critical cloud incidents. You will engage customers by phone, email and web, give clear and confident updates during high-severity incidents, and act as a trusted technical advisor in sensitive, high-pressure situations, rebuilding customer confidence through transparency and structured problem-solving. The role also turns escalations and issue patterns into actionable insights for engineering and product teams, contributing to better reliability, diagnostics, documentation and self-help guidance, and joining feature readiness reviews, validation testing and design discussions to prevent future customer impact. Candidates should have a few years of experience in technical support, incident management or cloud operations, strong troubleshooting skills and excellent communication.