Honeywell is hiring a Technical Support Professional in Pune on a hybrid schedule for its life sciences software products. You will own complex and escalated support cases through to closure, follow support processes to keep case records clean, and work with other teams to summarise recurring client issues. Day to day you will debug cloud-based applications and workflows built on Salesforce. Candidates need a B.E. or B.Tech in Computer Science, IT or Electronics, and 2 to 5 years in technical support or client-facing engineering. Skills needed include the Salesforce platform (Flow and case management), CRM and ticketing tools, SQL, and one programming language such as Java, Python or Apex. Knowledge of TrackWise and the life sciences domain helps. Expect rotational shifts covering APAC, EMEA and North America, including some weekends.