Axis Bank is hiring Customer Service Specialists for Axis Phone, its inbound contact centre, in Mumbai and Chennai. Axis Phone handles customer and prospect calls to fulfil service needs and offer suitable financial products. In this voice role you will resolve customer queries and complaints on the first call with high satisfaction scores and short handling time, serve customers courteously and accurately, take full ownership of their issues, follow product and process rules without errors, and escalate cases to the right internal teams when needed. You will also be measured on call quality and other KPIs and will cross-sell and upsell products such as loans, mortgages and priority or elite accounts. The role asks for 2 to 4 years of experience and good communication skills.