Zensar Technologies is hiring Service Desk Analysts in Hyderabad to support international end users. You will take end-user calls and emails, log and resolve incidents and service requests, and fix common problems such as password resets, basic network faults and application issues, aiming for first-call resolution using the knowledge base. Typical areas include VDI, Active Directory, Office 365, VPN, OneDrive and device and login issues, using remote tools like TeamViewer, LogMeIn or Bomgar and ticketing tools such as ServiceNow or Jira. Issues beyond first-line support are escalated by severity, working with system administrators and other IT teams. You need at least 2 years of service desk experience, clear spoken and written English with good email and phone etiquette, and willingness to work 24x7 rotational shifts. Knowledge of ITIL incident and request processes is a plus. Any graduate can apply.