NTT DATA is hiring Graduate Trainees in Bengaluru to support its Managed Services Client Service Desk. This is an entry-level administrative role that keeps the service desk running smoothly by coordinating service requests, helping the service desk team and maintaining records that support fast incident resolution.
You will receive, validate and log client requests, follow the right escalation steps on critical calls, help categorise and prioritise escalations, keep ticket documents and client information up to date, and take on other related tasks as needed.
What helps: good judgement on when to escalate, a methodical approach to tickets, attention to detail, a client-focused mindset and strong spoken and written communication. Basic exposure to the technology industry or a call centre is useful. Minimum qualification is high school or a diploma. You must be able to work 24x7 rotational shifts. On-site, full-time.