ANZ is hiring an Operations Analyst in Bengaluru for its New Zealand Personal Banking customer service operations. You will join the Service and Join team, a 24x7 team that supports the NZ contact centre and handles customer requests to join ANZ or open a bank account through phone, online and email channels.
Responsibilities include recording information accurately in work tools, meeting customer service levels, following customer authentication steps to keep data and funds safe, staying current with bank policy changes, handling stakeholder enquiries through to closure or escalation, preparing customer correspondence and completing documentation with minimal errors. You will also support process improvements and help teammates.
What you bring: excellent written and verbal communication, a strong customer focus, accuracy, and experience in a voice-based process. You must be flexible with shifts and weekend work; the schedule is an early morning shift. Permanent, on-site, full-time role.