Tesco is hiring a Chat Support Associate in Bengaluru to handle first-line customer and colleague queries through written channels. You will resolve contacts quickly and accurately, close open tickets within agreed timelines, meet quality and service metrics and help deliver strong NPS scores. The role involves keeping your process knowledge current, sharing it with the team, suggesting process improvements and analysing options to solve problems. You will work rotating roster shifts to cover customer queries. Requirements: 1–4 years of experience in chat or written customer service support, good written English and a customer-first attitude.