Salesforce is hiring a Technical Support Engineer for B2C Commerce Cloud (SFCC/Demandware) in Hyderabad or Bengaluru, with a flexible office setup. You will troubleshoot and resolve complex technical issues for customers, manage expectations, review support cases for accuracy, write knowledge base articles and guide the wider support team on best practices, while meeting monthly KPIs. Requirements: 3–4 years of engineering or programming experience, hands-on B2C Commerce Cloud (SFCC/SFRA/PWA Kit), JavaScript, HTML, CSS and REST/SOAP web services, plus strong debugging skills. Helpful extras: server-side JavaScript, Java debugging and heap/thread dump analysis, network traces (Wireshark, tcpdump), performance profiling, regex and SQL/NoSQL.