JLL is hiring an HR Operations Analyst in Gurugram to handle Tier 1 HR queries and transactions. You will update employee life-cycle data in HR systems for promotions, transfers, contract extensions, title changes and probation, and manage onboarding and exit formalities. The role also covers drafting HR letters, handling learning and development, benefits, leave and payroll cases, sharing policies with employees, managing cases through a case management tool and email, and escalating issues to HR specialists or technical teams when needed, while meeting KPIs and SLAs. This on-site, 40-hour-a-week role suits freshers or early-career candidates with good knowledge of HR processes and strong customer service skills.