Firstsource is hiring Customer Support Associates for its Hyderabad centre. You will answer customer enquiries over phone, email, chat and social media, understand their concerns and give accurate, timely and professional resolutions, keep detailed records of each interaction and escalate complex issues to the right teams, all while meeting quality and productivity targets. The company is also hiring for back-office processing roles (data entry, insurance operations, document verification). Requirements: any 10+2, graduate or postgraduate; freshers and candidates with up to 3 years in customer service, BPO or contact centres; good communication and basic computer skills; and readiness for 24/7 rotational shifts, five days a week in the office. Benefits include one-way cab transport and performance incentives. Firstsource never asks candidates for money.