NTT DATA is hiring Call Center Analysts in Gurugram for an outbound sales process serving Canada-based telecom customers. You will make high-volume outbound calls to new and existing customers, promote plans, upgrades, bundles and retention offers, understand customer needs and recommend the right solution, handle objections professionally and keep CRM records of calls, conversions and follow-ups accurate. The role carries daily, weekly and monthly sales targets and requires following scripts and quality standards. Requirements: graduate (flexible for strong communicators), 3–5 years of BPO or sales experience, clear neutral English, a persuasive sales mindset, active listening and resilience.