Axis Bank is hiring Customer Service Specialists for its AxisPhone banking voice team in Mumbai. You will resolve customer queries and complaints on the first call with high satisfaction scores and low handling time, deliver courteous and accurate service, take ownership of customer problems and escalate issues to the right internal teams. You will follow product and process rules with zero errors, meet call quality and other KPIs, and cross-sell or upsell products such as loans, mortgages and priority/elite accounts in line with sales guidelines. Requirements: a graduate or post-graduate from a recognised institution with about 2–5 years of relevant customer service experience.