Axis Bank is hiring Phone Banking Officers for its retail operations team in Chennai. On inbound calls you will resolve customer queries and complaints at the first contact, aiming for high satisfaction scores and efficient handling times, and deliver accurate, courteous service while owning each customer’s issue. You will follow product and process rules without errors, escalate cases to the right internal teams, meet call quality and other performance targets, and cross-sell or upsell loans, mortgages and priority or elite accounts according to sales guidelines. Requirements: a graduate or post-graduate from a recognised institution with 2–5 years of relevant customer service or contact centre experience.