Zluri, a SaaS management and identity governance company, is hiring a Technical Support Engineer at its Whitefield, Bengaluru office, working US EST hours (5 PM to 2 AM IST). You will work directly with customers to understand issues, own them end to end through investigation, communication, escalation and resolution, and troubleshoot problems across integrations, APIs, workflows, configurations and data flows. You will help customers adopt new identity and governance features, work with engineering on complex bugs, turn recurring issues into product feedback, and write troubleshooting guides and runbooks. Requirements: 2–5 years of technical support experience for a SaaS or B2B product, with strong API and integration troubleshooting skills.