Kuehne+Nagel is hiring a Customer Care Specialist for sea logistics imports in Gurugram, as part of its freight forwarding customer care team. You will support customers with timely information on their shipments, respond to complaints and make sure they are satisfied with services and features. The role focuses on customer engagement, satisfaction, retention and reactivation in close cooperation with sales and operations, preparing customer reports and helping deliver financial targets and strategic goals. Requirements: 2–5 years of experience in freight forwarding, sea freight import operations or logistics customer service, strong communication and a customer-first mindset.