NTT DATA is hiring Helpdesk Associates for its service desk in Bengaluru. You will give technical guidance to international users by phone, email and chat, identifying, prioritising and resolving reported problems through research, isolation, resolution and follow-up, and act as a liaison between customers and client infrastructure teams. The role needs strong troubleshooting of Windows, PC hardware, browsers, MS Office and off-the-shelf applications, plus sound knowledge of ITIL incident and request management. Requirements: a graduate (B.Tech/B.E. or other technical degree preferred) with about 1 year of international calling experience and good communication skills.