Dhan, the stock broking and investing platform, is hiring a Customer Success Associate for its client experience team in Mumbai. You will handle inbound client queries across the app chat, WhatsApp and email, resolve simple queries yourself, route product questions to specialists and escalate technical or operational issues, tracking each one to closure within SLAs. You will own the CRM, making sure every interaction is logged with context and records are properly tagged and segmented, set standards for logging and response templates, and help fix process gaps to improve response quality. Requirements: 1–3 years of customer support or client experience work, strong written communication and a structured, process-driven approach.