FedEx (Federal Express Corporation, AMEA) is hiring a Customer Care Representative – Associate for its Gurugram office. This full-time, regular onsite role covers customer support linked to hub operations: creating accounts, handling bookings and enquiries, giving quotes, onboarding customers onto basic processes, and managing complaints, cases, claims and service recovery, including escalated issues and proactive prevention. You will complete defined processes on deadline while ensuring accuracy, completeness and compliance with internal and external standards, spot anomalies and resolve them using rules and procedures, and escalate complex cases to senior team members. The schedule is 48 hours a week and the role is not remote. It is an associate-level position suited to freshers with good communication skills and an interest in customer service and logistics.