Johnson Controls is hiring an Analyst - Customer Success in Pune to give first-level technical support for its OpenBlue Enterprise Manager platform. You will analyse remote data, widgets, graphs and visuals to spot problems in HVAC and building automation system (BAS) operations, troubleshoot bad or unreliable data, and understand how data flows from BAS to the IoT platform. You will coordinate with customers, branch teams, third-party partners and development and DevOps teams to resolve issues quickly and clearly, using knowledge-base articles along the way. Requirements: an engineering (B.Tech) degree and about 3 to 5 years of experience in customer success, technical support or a related analyst role.