Axis Bank's AxisPhone contact centre in Chennai is hiring a non-voice Customer Service Specialist. You will resolve customer queries and complaints at the first contact with high satisfaction scores and low handling time, deliver service with courtesy and accuracy, take full ownership of customer problems, and follow product and process requirements without errors. You will escalate issues to the right internal teams when needed, help keep processes efficient, and cross-sell and upsell bank products where relevant. The posting lists 2-4 years of experience in customer service.