Axis Bank is hiring a customer service officer for its retail loans Central Processing Centre in Chennai. You will handle customer queries and service requests after loan disbursal, especially for walk-in customers at the service desks, manage service requests through to closure on time, deal with complaints and escalations while meeting turnaround-time and quality standards, and pass on sales leads by cross-selling (service to sales). Preferred qualification: a graduate or postgraduate degree in management. The posting lists 2-4 years of experience.