Zensar Technologies is hiring a Dynamics 365 Telephony Test Engineer to test CTI integrations and contact-centre solutions.
What you will do:
- Validate inbound and outbound call flows, IVR routing, call transfers and queues
- Check screen-pop behaviour and call logging inside Dynamics 365
- Test omnichannel interactions across voice, chat, email and SMS
- Test integrations with telephony platforms such as Genesys, NICE CXone and Cisco, including APIs and data sync
- Write and run test plans, log results and work with developers to fix integration issues
- Use the Copilot Admin Center for configuration and validation
Requirements: 1.5+ years of software testing focused on Dynamics 365 Customer Service, CTI and contact-centre testing experience, Azure DevOps or JIRA for test management, API testing and SQL skills, and hands-on work with platforms like Genesys, NICE CXone, Five9 or Avaya.