Unisys is hiring a Major Incident Management (MIM) Engineer in Bengaluru to support ITIL-based service management for client accounts.
What the role involves:
- Supporting major incidents: gathering details, assessing business impact, coordinating resolver teams, documenting root cause and keeping stakeholders updated
- Maintaining MIM documentation and joining process meetings
- Routine service management work such as reports and dashboards for partners, checking changes for completeness, post-implementation reviews and RCA documentation
- Running meetings like daily operations reviews, Change Advisory Board and Problem Review Board
- Coordinating client-facing teams to meet service quality commitments across incident, problem, request and change management
Requirements: any degree with 2-4 years of relevant IT service management experience (or an equivalent mix of education and experience). ITIL knowledge and clear communication are key.