Kyndryl is hiring Service Desk Advisors in Bengaluru (in-office) to be the first point of contact for customers who need IT help.
What you will do:
- Help customers through chat, email and Microsoft Teams
- Combine technical troubleshooting with friendly customer service to resolve issues
- Handle several enquiries at once in a fast-paced environment
- Escalate complex problems to back-office teams and follow them to closure
- Build skills in Microsoft 365 apps, especially Excel, and other technology platforms
- Take part in training and certification programmes, including Microsoft, Azure and Google
Who should apply: people with around 2 years of experience in customer or technical support who are empathetic, helpful and interested in technology. Kyndryl says personality and attitude matter more than a perfect resume for this role.