IHCL is hiring a Guest Relations Executive for the Front Office at Taj Connemara, Chennai.
What you will do:
- Welcome first-time guests with the traditional Indian welcome, complete check-in and show them their rooms
- Look after VIP guests, pre-register VIP reservations and allocate rooms based on guest preferences
- Handle guest complaints quickly and well, and record guest preferences in the system
- Help the reception, cashiers and duty managers with front desk work
- Conduct hotel show-arounds for in-house and prospective guests
- Prepare daily reports for department heads and keep up with room rates and promotions
- Support the Guest Relations Manager in coordinating with other departments
Requirements: a degree in Hospitality Management with at least 1 year of relevant experience in a supervisory role or around 3 years of relevant experience overall.