Salesforce is hiring a Support Engineer for its Industries and Revenue Cloud products in Hyderabad; the posting is marked for immediate joiners. You will provide premier-level technical support, handle escalations from Tier 2 in a 24/7/365 global support model, run in-depth technical investigations, write documentation and meet monthly CSAT and productivity KPIs, working closely with account executives, TAMs, CSMs and product teams.
Requirements: a degree in Computer Science, IT or a related field; 2–6 years of Salesforce engineering experience, including at least 2 years on Industries or Revenue Cloud products (CPQ, OmniStudio, CME, Billing and similar); mandatory Industry/Revenue Cloud, Platform Administrator and Platform Developer certifications; LWC and Apex development skills; and knowledge of JSON/XML/YAML and SOAP/REST web services.