NTT DATA is hiring a Managed Services Client Service Desk Administrator in Hyderabad. This is an entry-level administrative role that keeps the service desk running smoothly.
You will coordinate service requests, provide administrative support to the client service desk team, receive, validate and log client requests with full details, help analyse escalations so they are categorised and prioritised correctly, make sure the right escalation procedure is followed for critical calls, and maintain ticket documentation and records to support quick incident resolution.
Suited to freshers with good communication and organisational skills who want to start a career in IT service management.