NTT DATA is hiring Graduate Trainees in Bengaluru to support its Managed Services Client Service Desk. The role is administrative and aimed at fresh graduates.
You will assist the service desk team with entry-level administrative tasks, receive, validate and log client requests, help categorise and prioritise escalations, make sure critical calls and requests follow the correct escalation procedure, and keep all documents related to tickets and requests up to date so incidents are resolved efficiently.
A good starting point for graduates who want to build a career in IT service management and support operations.