Zensar Technologies is hiring a configuration specialist for the Aptean Respond complaints-management platform (posted under ESaaS – SAP – Technical – Data Management, location India).
You will build and maintain forms, screens, categories, root-cause picklists and validation rules; set up workflows, routing, escalations and regulatory timelines such as the FCA DISP 3-day and 8-week rules; manage letter, email and SMS templates; administer user permissions, security profiles and queues; and maintain data extracts and API/batch feeds with CRM and policy systems. UAT, regression testing and change governance in an Agile/Jira setup are part of the job.
Requirements: 2+ years of hands-on Aptean Respond administration or configuration, SQL skills, and experience in financial services, insurance or other regulated consumer operations.