JPMorgan Chase is hiring a Technology Support III engineer in Mumbai for application and production support. You will analyse and troubleshoot production application flows end to end, treat operational problems as software problems, and keep client impact low. The team monitors environments running on-premises and on AWS using standard observability tools (including Geneos), builds proactive event management and automation, and uses the firm's approved AI tools to speed up incident triage and trend analysis within incident, problem and change processes.
Requirements: 3+ years of experience or equivalent expertise in troubleshooting, resolving and maintaining information technology services, with working knowledge of Unix and monitoring tools.