Unisys is hiring for its Incident Lifecycle Management (ILCM) team in Bengaluru (two openings with the same profile). The role takes responsibility for timely resolution of client incidents, escalates unusual or complex problems to higher levels, explains the problem, fix and root cause to both technical and non-technical users so issues do not come back, and supports L1 and L2 agents with day-to-day questions on client incidents, requests and queries. Strong problem-solving and analytical skills are needed to handle challenging incidents.
Requirements: a high school diploma or GED (a technical certification or Associate degree may be required) and generally 2-4 years of experience in a similar area.